Terms of Service

Your doctor has prescribed medication(s) subsidised by the Australian Commonwealth under the Pharmaceutical Benefits Scheme (PBS). You are eligible to receive this subsidy if you are an Australian resident with a current Medicare card and the medication is dispensed at a PBS-approved pharmacy. Your doctor may also prescribe medication that is not subsidised by the PBS, but which may be funded by the sponsor of one of your PBS-subsidised medicines.

It is your decision which pharmacy dispenses your prescription medications.

JustMeds is a medication ordering, logistics and delivery service. JustMeds is not a pharmacy and does not dispense medicines. Your prescription is dispensed by a pharmacy in the JustMeds partner network, and JustMeds arranges its delivery to you.

By completing this form, you appoint JustMeds to arrange the delivery of your prescribed medications — together with any consumables and treatment requirements — and to coordinate with your dispensing pharmacy. This may include delivery to your nominated address at an agreed date and time.

Your nominated address may be a home, workplace, or other convenient location. Someone must be available to sign for the delivery unless you provide authority to leave (ATL). Where ATL is provided, responsibility for the shipment transfers to you once left at the agreed location, including cold-chain integrity risk.

This service will usually be provided at no cost to you (other than any mandatory PBS co-payment).

By completing the online order form, I understand and agree to the following:

1. Appointment of JustMeds

  • I nominate JustMeds to arrange delivery of the medications prescribed for me and to coordinate with the pharmacy that dispenses them.

  • I appoint JustMeds for purposes related to:

    • arranging delivery of my medications

    • receiving my prescriptions and providing them to a pharmacy in the partner network for dispensing

    • with my authority, liaising with my doctor or clinic to obtain prescriptions or information needed to arrange dispensing by the pharmacy and delivery to me

    • facilitating payment of any applicable PBS co-payments

2. Payment of PBS Co-Payments

  • I agree to pay any PBS co-payments that apply.

  • JustMeds may require reimbursement if it pays these to the dispensing pharmacy on my behalf.

3. Providing Eligibility Information

  • I agree to provide any necessary information to confirm my PBS subsidy eligibility, concession status, or safety-net benefits, if requested by JustMeds or the dispensing pharmacy.

4. Privacy & Use of Personal Information

  • I authorise JustMeds to collect, store, use and share my personal information (including with my pharmacy, prescribing doctor and clinical team) for the purpose of providing the above services, including reporting any potential adverse events.

  • My personal information will be used according to the JustMeds Privacy Policy (https://www.justmeds.com.au/privacy) and the Privacy Policy of the dispensing pharmacy.

  • I understand that JustMeds or the dispensing pharmacy may be required to report medication adverse events to the manufacturer and that follow-up may occur through my treating doctor.

5. Scope of JustMeds Services

  • JustMeds provides medication ordering, delivery, logistics and support services only. JustMeds is not a pharmacy and does not dispense medicines — dispensing is carried out by a pharmacy in the partner network. JustMeds does not provide medical advice, diagnosis, or clinical care.

  • All clinical decisions remain the responsibility of my treating doctor, and all dispensing decisions remain the responsibility of the dispensing pharmacist.

6. Delivery Conditions & Authority to Leave (ATL)

  • If I provide ATL, I understand that:

    • the package may be left unattended

    • responsibility for the package (including cold-chain integrity) transfers to me immediately once delivered

  • If ATL is not provided, I understand that someone must be available to receive the delivery.

7. Patient Obligations
I agree to:

  • keep my contact and delivery details up to date

  • provide prompt notice of changes to prescriptions or clinical status

  • ensure safe receipt of my medication deliveries

8. Fees & Charges

  • JustMeds provides its services to me at no charge.

9. Termination of Authority
I may stop using JustMeds as my agent at any time by emailing rx@justmeds.com.au or calling 07 2000 4124. JustMeds will return my prescriptions to me or my nominated recipient at no cost.

Delivery: JustMeds will contact you to arrange a convenient delivery time.

This policy was last updated in 2026.