Frequently asked questions
Can't find what you need? Call us on 02 5850 0794 or email rx@justmeds.com.au.
Delivery, scripts and payment
Tap a question to see the answer.
Delivery
Can I choose a specific delivery date?
It depends on how it's delivered.
We can try to fit a preferred date. Contact us before you place your order and we'll do our best.
We can't guarantee a date. Orders go out Monday and Tuesday and usually arrive in 1 to 3 business days.
Order at least 7 business days before you need your medication, to allow for any delays.
Can I choose a specific delivery time?
Add a preferred time window as a request. We'll try, but can't guarantee it.
Set times aren't available. The Australia Post app shows an estimated arrival window.
Can I track my order?
There's no tracking link. We contact you directly to confirm your delivery window.
StarTrack emails you a tracking notice, so check your email address is right. Track it in the Australia Post app.
My medication came in a reusable box. How do I return it?
Send back both the box and the ice bricks. A prepaid return label is inside the box.
- Take out your medication and put it in the fridge straight away.
- Leave the ice bricks in the box. They need to come back too.
- Fold and seal the box.
- Stick the prepaid return label on the outside.
- Drop it at your nearest post office. It costs you nothing.
Please send it back soon after your delivery arrives. It keeps the service running for everyone.
Prescriptions and repeats
What happens to my repeats?
The dispensing pharmacy keeps your prescription and repeats on file, so you don't need to send it again each time. When you need more, place a repeat order and a pharmacy in our partner network will dispense from your remaining repeats.
Reorder when you start your last dose, or at least 7 business days before you need your next supply.
How do I know how many repeats I have left?
It's on the label on your medication box, printed below the price. You can also check your scripts online.
Not sure? Call 02 5850 0794 or email rx@justmeds.com.au and we'll check for you.
Do I have to send in my paper prescription? I'd like to keep a copy.
Yes. Australian law requires the original paper prescription before your medication can be dispensed. A photocopy or scan on its own isn't enough.
- Take a photo or photocopy before you send it, to keep for your records.
- Or ask your doctor for an eScript, so there's nothing to post.
Post originals free to the dispensing pharmacy: Shane Henry Amcal, Reply Paid 92206, Mosman NSW 2088.
Payment
How do I pay?
When your order is ready to go, we send you a private, secure payment link by SMS or email. You pay only the standard PBS co-payment, the same as at any pharmacy. There are no extra fees for dispensing or delivery.
Some patients pay nothing, for example if a program covers the cost.
I've reached the PBS Safety Net. What do I do?
Choose the Safety Net option on your order form and add your Safety Net number. You can also ask for Safety Net stickers to be included with your order.