This depends on your location and delivery method:
We can try to accommodate a preferred date — please contact us before placing your order and we will do our best.
Specific dates cannot be guaranteed. Orders are dispatched Monday and Tuesday, typically arriving within 1–3 business days.
A preferred time window can be added as a request but cannot be guaranteed.
Specific times are not available. Track your parcel in the Australia Post app for an estimated arrival window.
No tracking link is provided. We will contact you directly to confirm your delivery window.
StarTrack will email a tracking notification. Make sure your email address is correct. Track via the Australia Post app.
Your medication is delivered in a reusable cold box. Both the box and the ice bricks need to be returned. A prepaid return label is included inside the box.
How to return:
- Remove your medication and refrigerate it immediately
- Leave the ice bricks inside the box — they must be returned with it
- Fold and seal the box securely
- Attach the prepaid return label to the outside
- Drop it at your nearest post office — no cost to you
Your prescription and any repeats are held on file by the dispensing pharmacy, so you don't need to resend your prescription each time. When you're ready for your next supply, simply place a repeat order and a pharmacy in our partner network will dispense from your remaining repeats.
Check the label on your medication box — the number of repeats remaining is printed below the price.
If you're unsure, contact us and we'll check for you:
Yes — as per Australian law, the original physical prescription is required before your medication can be dispensed. A photocopy or scan alone is not sufficient.
However, you can:
- Take a photo or photocopy of your script before sending it, to keep as a personal record
- Ask your doctor for an eScript (electronic prescription token) — this removes the need to mail anything at all
Send your original scripts to the dispensing pharmacy (free postage):
Once your order is ready to dispatch, we send you a private, secure payment link via SMS or email. You pay only the standard PBS co-payment — there are no additional fees for the dispensing or for our delivery service.